Transform Citizen Feedback into Structured & Actionable Data in Minutes
Nabd Intelligence listens to voice notes and texts, extracts documents, and delivers operational recommendations to service sectors driven by AI.
Entities Connected to Nabd System
Al-Amal Model Boys School
Primary & Secondary Education
Al-Mustaqbal Private Complex
Private Education
King Fahd Specialist Hospital
Health & Medical Care
Ministry of Transport & Logistics
Transport & Infrastructure
Municipality of Capital & Civic Services
Municipal Services
Electricity & Water Authority
Energy & Water
University of Science & Technology
University & Research
Communications & IT Commission
Telecom & Tech
Elite Mobile & Internet Telecom Co.
Private Telecom
Care Private Specialist Hospital
Private Health
Future Digital Finance Bank
Private Financial Services
Souqna Express Delivery Store
E-Commerce
Skab Private Aviation Co.
Aviation & Transport
Waha Estates & Facilities Management
Real Estate & Facilities
Report Journey from Voice to Resolution
Five simple steps converting raw observations into executive actions that boost service quality.
1. Report Submission (Voice/Text)
Beneficiaries speak naturally or submit text and photos effortlessly.
2. AI Processing
The GROQ engine analyzes audio and text, determining location, priority, and entity.
3. Automated Routing
Reports are routed automatically to the right department with real-time tracking.
4. Field Execution
Field teams perform maintenance and document progress and outcomes.
Know your institution's problems before they escalate
Nabd turns the noise of beneficiary reports into prioritized insights, root causes, and actionable recommendations — saving your team's time and effort with decisions driven by data, not guesswork.
How does the AI assistant help you?
Unusual surge detected in license renewal reports in Olaya — 48 reports merged into a single root cause with an instant resolution recommendation.
Instant priority alerts
You get alerted to a sudden surge in reports (with 88% analysis confidence) and the related report count, so nothing that matters escapes your attention.
A single root cause
From hundreds of similar reports to one cluster revealing the real cause, location, and community impact.
Ready-to-execute recommendations
Concrete steps with estimated effort and duration. Example: automating renewal cuts processing time from 14 days to 5 minutes.
Proactive before it grows
Anticipate incoming pressure (e.g. +30% near a regulatory deadline) and get building ahead of time.
The Difference Between Random Management & Predictive Civil Intelligence
Transition from scattered complaints and partial fixes to a proactive system providing wise, holistic solutions that evaluate cumulative impacts and solve root causes without collateral issues.
Reading every line and report separately with high chance of missing spontaneous voice notes.
Converting complex voice and text reports into structured data in under 3 seconds.
Isolated treatment of a complaint without systemic impact analysis, causing negative side effects in other sectors.
AI analyzes cross-system repercussions to deliver wise solutions that fix the problem without damaging other services.
Handling thousands of complaints separately without discovering the single underlying cause.
Merging similar reports into one actionable cluster highlighting real cause and field impact.
Processing reports solely by submission time, causing delays in emergency cases.
Automatic sorting and routing of emergency reports to relevant departments instantly.
Wasting team time in meetings and manual analysis before starting field execution.
Actionable steps with estimated effort and time supporting officials to make guaranteed decisions.
Inability to predict report surges until huge backlogs and customer dissatisfaction occur.
Smart reminders for field preparation ahead of regulatory deadlines and peak times.
Lack of transparency and live performance metrics visible to beneficiaries and officials.
Live dashboard showing resolution rates and response speed to boost beneficiary trust.
| Comparison Criterion | Traditional Method (Without Nabd) | Nabd Intelligence Platform (With Nabd) 100% Wise Solutions |
|---|---|---|
Voice & Text Report Processing AI Audio Transcription & Understanding | Manual Transcription & Slow Review Reading every line and report separately with high chance of missing spontaneous voice notes. | Instant AI Engine Processing100% Auto Transcription Converting complex voice and text reports into structured data in under 3 seconds. |
Wise Solution Innovation & Side Effects Systemic & Holistic Perspective | Partial Fixes Creating New Problems Isolated treatment of a complaint without systemic impact analysis, causing negative side effects in other sectors. | Wise Recommendations Protecting the Whole SystemZero Side Effects AI analyzes cross-system repercussions to deliver wise solutions that fix the problem without damaging other services. |
Root Cause Detection Clustering & Data Linking | Scattered Across Surface Symptoms Handling thousands of complaints separately without discovering the single underlying cause. | Single Smart Cluster for Root Cause4.2x Faster Detection Merging similar reports into one actionable cluster highlighting real cause and field impact. |
Priority Ranking & Routing Risk & Severity Assessment | Guessing Priority by First-Come Order Processing reports solely by submission time, causing delays in emergency cases. | Critical Severity AI Classification88% Confidence Index Automatic sorting and routing of emergency reports to relevant departments instantly. |
Decision Speed & Execution From Insight to Resolution | Approvals & Studies Taking 14 Days Wasting team time in meetings and manual analysis before starting field execution. | Wise Recommendations Executed in 5 Mins+340 Hours Saved Actionable steps with estimated effort and time supporting officials to make guaranteed decisions. |
Proactive Forecasting Anticipating Surge Before Escalation | Late Reaction & Crisis Surprises Inability to predict report surges until huge backlogs and customer dissatisfaction occur. | Early Alerts for Upcoming Spikes (+30%)Proactive Protection Smart reminders for field preparation ahead of regulatory deadlines and peak times. |
National Transparency & Accountability Public Performance Indicators | Opaque & Closed Paper Reports Lack of transparency and live performance metrics visible to beneficiaries and officials. | Public & Verified Metrics (86.4%)Transparency Charter Live dashboard showing resolution rates and response speed to boost beneficiary trust. |
Real Civic Intelligence Connecting People & Services
Nabd is not just a ticketing tool, but an AI engine boosting satisfaction and reducing response time by 70%.
Instant Voice AI Processing
Understands local dialects and transforms raw voice notes into structured data with high precision.
Instant Voice AI Processing
Understands local dialects and transforms raw voice notes into structured data with high precision.
Smart Auto-Routing
Routes reports directly to relevant branches and departments without manual human intervention.
National Transparency Metrics
Live public performance reports fostering healthy competition and service excellence.
Nafath Identity Protection
Verifies user identities to ensure credibility and protect data under top security standards.
Nabd by Numbers — Achievements & Field Impact
Live indicators reflecting interaction volume, speed of response, and report resolution.
Reports successfully resolved
Confirmed completed & resolved reports
Connected public & private entities
Connected public & private entities
Avg response speed
Reduction in processing & response time
Beneficiary satisfaction rate
Beneficiary satisfaction rating rate
Measurable transparency, for everyone
Public performance and transparency indicators for every entity, seen by both beneficiaries and officials — because improving service is a shared responsibility measured in numbers.