Choose the Right Plan
To Elevate Service Quality & Beneficiary Satisfaction
Whether you are an individual wanting your voice heard clearly, or an enterprise seeking AI analytics and performance elevation.
Beneficiary & Individual Plan
Free Lifetime
Designed for all individuals and beneficiaries to easily submit, track feedback, and rate entities.
Included Features & Services:
- Submit and track direct reports & observations
- Official digital authentication via Nafath (Optional)
- Receive instant live updates & notifications
- Verified digital beneficiary identity card
- View entity ratings & issue pattern maps
- Direct chat support & live assistance
Entity & Business Plan (Pro)
Most Popular Choice for Service Sectors
Billed 4,790 SAR annually (Save 20%)
Empowers entities to receive feedback, analyze patterns with AI, and issue official responses.
Included Features & Services:
- Full management for all incoming reports & observations
- AI Pattern Analysis & Customer Satisfaction Dashboard
- Connect up to 5 official team members & admins
- Golden verification badge & accredited entity seal
- Send verified official responses & track resolution status
- Export periodic executive reports (PDF & Excel)
- Instant notifications via Email, WhatsApp & Dashboard
Government & Enterprise Plan
For Ministries, Municipalities & Enterprise
Billed 14,390 SAR annually (Save 20%)
Comprehensive tailored solutions for ministries, multi-branch entities, and API integrations.
Included Features & Services:
- Unlimited team members, branches & administrative levels
- Full-spectrum REST APIs & Webhooks integrations
- Advanced AI predictive analytics for shared issue patterns
- Guaranteed Service Level Agreement (99.9% SLA)
- Dedicated account manager & 24/7 advisory support
- Full branding customization & executive C-suite reports
- Sovereign dedicated cloud data hosting
Comprehensive Feature Matrix
A detailed side-by-side comparison helping your organization choose the ideal solution.
| Feature / Service | Beneficiary Plan | Entity Plan (Pro) | Government & Enterprise |
|---|---|---|---|
| Reports & Feedback Management | |||
Submit & Track Reports Upload reports with photos & location, receive status updates | |||
Receive & Manage Entity Reports Dedicated entity portal to update resolution status | |||
Verified Official Responses Issue official verified responses sent directly to beneficiaries | |||
AI Auto-Classification Automated AI analysis and department routing | Basic | Advanced Predictive | |
| Verification & Team Management | |||
Digital Verification (Nafath Optional) Direct national digital identity verification | |||
Accredited Entity Badge Verified entity badge displayed on official profile | Gold Badge | Gov/Enterprise Seal | |
Team Member Seats Number of admin and team accounts per organization | 1 User | Up to 5 seats | Unlimited |
Branch & Region Management Distribute reports across regional branches | Up to 3 branches | Unlimited | |
| Analytics, Reports & Integration | |||
Pattern Heatmaps Explore geographic issue patterns in real-time | View only | Interactive Analytics | Predictive & Fully Custom |
Executive Report Export Download performance reports in PDF, Excel & CSV | Monthly & Annual | Real-time & Custom | |
API & Webhook Integrations Connect platform with internal CRM & municipal systems | |||
SLA & Dedicated Support Guaranteed uptime SLA and priority response times | Standard Support | Priority Support (12h) | 99.9% SLA & 24/7 Manager |
Everything You Need to Know About Subscriptions
Clear and direct answers regarding plans, payment methods, and upgrades.